Privacy Policy

Last updated Monday, April 22, 2024

Quasonix, Inc. owns and operates the https://www.quasonix.com website. This policy explains how we use any personal information that you may provide to us through our website.

Our Philosophy

We respect your privacy and are committed to protecting it:

  • We only collect the information necessary to provide you with services that you request and to improve our customer support.
  • Any personally identifying information will only be collected because you have explicitly chosen to provide it to us.
  • We do not sell, nor have we ever sold, any personal information.
  • We will only retain personally identifying information for the period necessary.
  • We will be happy to respond to any concerns about the data collected.

Personal Data Collection

Personal data is any information that can directly or indirectly be linked to an individual or household. Examples include your name, email address, and IP address.

This is the personal data we collect:

  • Data used for sales support, technical support, and replies to requests for information:
    • Collection method: Website contact form (converted to email received by Quasonix)
    • Legal basis for collection: Consent and/or performance of a contract
    • Information collected: First name (optional), last name (optional), email address, IP address, physical address (for RMA requests only), supplementary information so that we can provide sales and technical support (ad hoc)
    • Data shared with: Pertinent local sales representative or distributor, if relevant – AeroGear Telemetry (Eastern / Southern United States); Elotek Systems, Inc. (Western United States); Instrumentation Devices (Italy); NPrime (United Kingdom); BDSI (all other countries)
    • Retention period: Through the period of providing service or of using the data for our legitimate interest, whichever is longer
    • Notes: The email address is required for communication. The IP address helps us determine whether the incoming message is spam or legitimate. Contact-form information and any subsequent emails are stored by and only accessible to Quasonix and, if relevant, local sales support.
  • Data used for newsletter sign-up:
    • Collection method: Sign-up form (processed via third-party service, Mailchimp)
    • Legal basis for collection: Consent
    • Information collected: email address, IP address, geolocation based on IP address, language (based on browser language)
      • After you subscribe, Mailchimp tracks when you open newsletter emails and when you click on links. This helps us know which information is of the most interest to you, to improve future editions of the newsletter.
    • Data shared with: Mailchimp
    • Retention period: 1 month after unsubscribing
    • Note: This information is stored by MailChimp on servers in the United States.

In addition to the legal bases listed above, we may process your personal data for the following reasons:

  • Legal obligations: We may process your information where we believe it is necessary for compliance with a law enforcement body or regulatory agency, to exercise or defend our legal rights, or to disclose your information as evidence in litigation in which we are involved.
  • Vital interests: We may process our information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

We also collect data for website analytics. However, no personal data is included.

  • Data collected for website analytics:
    • Collection method: Third-party service (Matomo)
    • Information collected –
      • Title of the page being viewed
      • URL of the page being viewed
      • Date and time of the request
      • Type of referrer (search vs social vs website vs direct) – records the name of the search engine or social network that was used; however, no URLs and no keywords are stored
      • Screen resolution being used
      • Time in local user’s time zone
      • Files that were clicked and downloaded from our site
      • Links to an outside domain that were clicked from within our site
      • Page generation time (the time it takes for webpages to be generated by the webserver and then downloaded by the user)
      • Location of the user (geolocation) to the extent available from the anonymized IP address
      • Main Language of the browser being used
      • User Agent of the browser being used – allows detection of the browser, operating system, device type (desktop, tablet, mobile, tv, cars, console, etc.), device brand, and device model
    • Data shared with: No one – the tracking data is owned by Quasonix and is securely stored via Matomo on a server in Frankfurt, Germany.
    • Retention period: 180 days for raw data
    • Note: IP addresses are anonymized to two bits (i.e., they end in “.000.000”); no user IDs are used; no cookies are set. Information collected is used only for analytics. We honor all “Do Not Track” (DNT) requests; you can turn on DNT on in your browser.

We store data from website searches (i.e., searching for a term within our website). We use this information to better understand what users are searching for and improve the content of the website. If you enter personally identifying information (such as your name) into a search, that information will be retained.

Users of our site are responsible for any third-party personal data published or shared through our site and confirm that they have the third party’s consent to provide the information to Quasonix, Inc.

Cookies

As of April 18, 2024, our website does not use cookies. You may have unused cookies left over from before this date. These can be cleared via your browser.

Your Rights as the Owner of Personal Data

Data protection rights vary by jurisdiction and change over time. For more information about the rights that pertain to you, please contact your local Data Protection Authority. Common data protection rights include but are not limited to:

  • The right to know what personal data is collected about you
  • The right to access to your data
  • The right to update or correct your data
  • The right to the erasure of your data
  • The right to withdraw consent for data collection
  • The right to restrict the use of your data for marketing purposes or in other specific cases
  • The right to opt-out from sales of your personal information to third parties
  • The right to non-discrimination related to the exercising of your rights

Please contact us if we can help you in respect to any of these. Note that we may ask you to verify your identity before responding to such requests.

Children’s Privacy

This website is intended for commercial use by telemetry professionals. As such, our service does not address anyone under the age of 18 (“children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we will remove that information from our servers.

Security

The security of your personal information is important to us. Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. We use industry-standard IT solutions and will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Links to Third-Party Sites

Our service contains links to sites that are not operated by us, such as manufacturers of some of our accessories and social media sharing. If you click on a third-party link, you will be directed to that third party’s site. We recommend that you review their Privacy Policies before actively using their site. We have no control over and assume no responsibility for the content, policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

This Privacy Policy is effective as of Monday, April 22, 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or any concerns about your own personal data, please contact us:

Quasonix, Inc.
6025 Schumacher Park Drive
West Chester, OH 45069
UNITED STATES

Phone: +1 (866) 787-6649

Email: info@quasonix.com

Website contact form: https://www.quasonix.com/contact